3D problems

Laurenn. 2008-12-18 08:46


I have created a ground floor in 2D view, I saved it now I would like to view it in 3D but when I click on it I just get a blank blue screen. Can you please help me


Floorplanner staff
Floorplanner staff 2008-12-18 11:06

Hello Laurenn,

You don’t even get a loader in view?

Floorplanner Team

VisitVista 2008-12-18 15:27

I have the same problem. No loader in the screen. nothing happens. Please check my floorplan. Michiel

Laurenn. 2008-12-18 16:03

No, i dont even get a loader in view!!

Floorplanner staff
Floorplanner staff 2008-12-18 16:51

Hello Laurenn:

I checked your plan, and it also didn’t load, but only when the loader was at 91%. We have found some problems with some plans loading in 3D and trying to find out what may cause it. What type of browser do you use, do you use Windows XP, Vista or OSX and can you tell us how fast is your internet connection?

Floorplanner Team

Floorplanner staff
Floorplanner staff 2008-12-18 16:53

@ Michiel: could you give us the link to your plan? Then we’ll check yours out too.

kind regards,


J+E 2008-12-19 03:10

Since the new version was installed, I have the same problem too. Nothing loads in 3D, I just get a blank screen without loader (saying ‘done’ at the bottem…..). I have both tried it in Windows Vista and Windows XP, both with fast enough internet connection.
Kind regards,

Laurenn. 2008-12-19 04:47

i have windows XP and my internet is 576.0 Kbps

Laurenn. 2008-12-19 04:51

I can load the 2D one fine, but just not the 3D version of my design.

katkat 2008-12-19 05:02

I could load the 3D version too, anyone know if this is a permanat problem or just short term?

katkat 2008-12-19 05:03

i meant i couldn’t 2008-12-19 09:23

We’re working on it right now and I think we found the problem. I will keep you all up to date on our progress. 2008-12-19 10:40

Okay, we think we fixed it! Can everybody try the 3D?

J+E 2008-12-19 11:53

Yes, 3D works again, alltough slow (much slower than before the installation of the new version).

Laurenn. 2008-12-20 19:21

Yes the 3D works now YIPEE its quite hard 2 go around though LOL

Thanks so much

Zoleeca 2009-12-07 15:08

Have a same problem in a way, If I place any object on the plan, the 3D view won’t load. Stops below 10%. If I click on 3d objects in 3d settings, the percentage goes up to 100%, but it still won’t load.
Doors+Walls works great on 3D.
Shockwave Flash 10.0 r32
Firefox 3.5.5 or Chromium latest
Tested on XP, newest flash too, with no luck

Anónimo 2010-04-11 16:38

my plan is not working in 3d can you help me?

Anónimo 2010-09-30 17:54

I’m having trouble loading my design in 3D. Please Help

Antique Furniture
Antique Furniture 2012-02-24 03:34

for sampling of furniture can see in here

Anónimo 2013-10-06 08:08

Hi! why 3d converting won’t work?

Anónimo 2013-10-06 08:11

is it possible to download the software so we don’t have to use internet ?

Anónimo 2014-04-19 15:44

Hello, I have the same problem, I can´t change for 3D view, nothing change, nothing appears as loading. Could you please check my project? Thank you, Karina

Anónimo 2015-01-15 16:01

mine also isnt working 2d works fine but the 3d doesnt load at all just a white screen
help me

Anónimo 2015-01-27 13:18

Mine to. I can no longer get dolla

Anónimo 2015-04-08 18:55

got the problem my screen goes white when I try to make it 3D

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